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User stuck logging off

User stuck logging off

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  #1  
Old 14th July 2009, 09:39
JDMils JDMils is offline
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Exclamation User stuck logging off

I have a Windows 2003 SP1 server where I logged on with my admin account, but now it is stuck with the dialog "Saving Your Settings". It has been like this for the last 48 hours. There were no errors produced while logged on to this server.

When I try to log the admin account off from another session, I get the error:

Session (ID 0) reset failed
(Error 31 - A device attached to the system is not Functioning. )

I can log on using another AD account, but I can not find a way in which I can log my admin account off. I have tried Terminal Services Manager and used every option available to me.

Is there a way other than a reset of the server to fix this issue? Thanks.
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Last edited by JDMils; 14th July 2009 at 09:41..
  #2  
Old 14th July 2009, 12:58
L4ndy L4ndy is offline
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Default Re: User stuck logging off

Have you tried the good Ol' Reboot!
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  #3  
Old 14th July 2009, 20:46
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Default Re: User stuck logging off

How about these:

http://www.windowsnetworking.com/kba...otelogoff.html

http://rfayoumi.wordpress.com/2007/0...ons-to-logoff/

Good luck!
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  #4  
Old 15th July 2009, 02:55
JDMils JDMils is offline
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Default Re: User stuck logging off

Blood, thanks but they didn't work. I still get the same error 31. I looked into restarting the Terminal Services service but that's greyed out.

I would appreciate it if anyone else has any more suggestions. Thanks.

PS. I checked the Event Viewer, Application Log, and there are only two errors:

Code:
Event Type:	Error
Event Source:	VSS
Event Category:	None
Event ID:	7001
Date:		14/07/2009
Time:		12:05:08 PM
User:		N/A
Computer:	CRS-SRV
Description:
VssAdmin: Unable to create a shadow copy: Another shadow copy creation is already in progress. Please wait a few moments and try again. 
Command-line: 'C:\WINDOWS\system32\vssadmin.exe Create Shadow /AutoRetry=5 /For=\\?\Volume{2181f11f-d7c6-11d9-b3ba-505054503030}\'.
and

Code:
Event Type:	Warning
Event Source:	Userenv
Event Category:	None
Event ID:	1524
Date:		13/07/2009
Time:		3:41:10 PM
User:		SCL\adjmilano
Computer:	CRS-SRV
Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.
I think the latter event is the reason for the lockup.
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  #5  
Old 15th July 2009, 05:39
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Default Re: User stuck logging off

Terminal Server? Is this user getting stuck logging off from a Remote Session or from the physical machine?
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  #6  
Old 15th July 2009, 08:06
JDMils JDMils is offline
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Default Re: User stuck logging off

My admin account is logged into the server thru RDP. If I log onto the console of this server using the admin account, I will see the same message "Saving Your Settings". The console will then become useless as I can not log off.

If I log onto the server using my Admin account thru another RDP session, the same thing happens to that session and it too becomes "stuck".

This has now happened on three seperate servers in the last 12 months.
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  #7  
Old 15th July 2009, 08:36
wullieb1 wullieb1 is offline
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Default Re: User stuck logging off

Try using the User Profile Hive Cleaner and see if that works.

http://www.microsoft.com/downloadS/d...displaylang=en
  #8  
Old 16th July 2009, 04:18
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Default Re: User stuck logging off

do you have roaming profiles ?
I recall a situation where a workstation was taking over an hour to log on and off.. turns out the guy had 2GB of PST files on his desktop or sometihng..

if you've somehow saved a whole heap of files on your dekstop by accident it could by trying to save the settings ?

have you tried simply killing any processes belonging to that user ?
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  #9  
Old 21st July 2009, 02:09
JDMils JDMils is offline
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Default Re: User stuck logging off

Thanks guys.

The Hive Cleaner would have helped if I had it loaded but not in this case where I am trying to cleanly log my admin account off. The admin accounts do not have roaming profiles, our normal accounts do, so in this case it's not profile related.

Looks like there are no services or process I can kill to release the admin account from the RDP session so looks like I'll have to resort to the old-fashioned reboot.

Thanks anyway!
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  #10  
Old 22nd July 2009, 04:06
wullieb1 wullieb1 is offline
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Default Re: User stuck logging off

You can disconnect RDP sessions using the Terminal Services Manager.
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